Speakers | CXFS Connect 2025

CXFS Connect 2025

December 2 - 3, 2025

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

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Katie O'Dell, Chief of Staff at Visa Inc

Katie O'Dell

Chief of Staff
Visa Inc

Jason Furer, Senior Vice President-Channel Distribution Strategy Leader at WesBanco

Jason Furer

Senior Vice President-Channel Distribution Strategy Leader
WesBanco

Andy Netzel, SVP, CX Strategy Director at KeyBank Inc.

Andy Netzel

SVP, CX Strategy Director
KeyBank Inc.

Ginny Couvillon, Head of Client Services, US Wealth Management at UBS Securities

Ginny Couvillon

Head of Client Services, US Wealth Management
UBS Securities

Misty Stiers, Global Head of Inclusive Design, Citi Design and User Experience at Citi

Misty Stiers

Global Head of Inclusive Design, Citi Design and User Experience
Citi

Tracy Shaw, Head of Content & Client Engagement Strategy at Equitable

Tracy Shaw

Head of Content & Client Engagement Strategy
Equitable

Lee Wynn, Head of Digital Servicing at Regions Bank

Lee Wynn

Head of Digital Servicing
Regions Bank

Seun Aiyese, President, Head of Retail Banking Experience at Southern Bancorp

Seun Aiyese

President, Head of Retail Banking Experience
Southern Bancorp

Katja Forbes, Executive Director & Head, Client Experience, Insights and Development, CIB at Standard Chartered PLC

Katja Forbes

Executive Director & Head, Client Experience, Insights and Development, CIB
Standard Chartered PLC

Amy Terry, Sr. Director Advisor Solution Field Experience Enablement at Northwestern Mutual

Amy Terry

Sr. Director Advisor Solution Field Experience Enablement
Northwestern Mutual

Ryan Osero, Sr. Director, Design Strategy and Delivery at Edward Jones

Ryan Osero

Sr. Director, Design Strategy and Delivery
Edward Jones

Michael Nevski, Director, Global Insights at Visa Inc

Michael Nevski

Director, Global Insights
Visa Inc

Chris Brahney, SVP Member Experience at Nuvision Credit Union

Chris Brahney

SVP Member Experience
Nuvision Credit Union

Keshav Jaiswal, Global Vice President of Client Experience at JP Morgan Chase & Co

Keshav Jaiswal

Global Vice President of Client Experience
JP Morgan Chase & Co

Jaclyn Kalter, Head of Behavioral Science at Vanguard

Jaclyn Kalter

Head of Behavioral Science
Vanguard

Brad Kaufman, Assistant Vice President of Marketing Operations and Technology at Principal Finl Group Inc

Brad Kaufman

Assistant Vice President of Marketing Operations and Technology
Principal Finl Group Inc

Yury Nabokov, Assistant Vice President, Customer Experience & Digital Marketing Strategy at Machias Savings Bank

Yury Nabokov

Assistant Vice President, Customer Experience & Digital Marketing Strategy
Machias Savings Bank

Richard Bishop, VP Sales Financial Services at Precisely

Richard Bishop

VP Sales Financial Services
Precisely

Craig Reines, Advisor at Sierra

Craig Reines

Advisor
Sierra

Carissa Dougall, Carissa.Dougall@bondbl.com at bondbl

Carissa Dougall

Carissa.Dougall@bondbl.com
bondbl

Andy O'Brien, VP Financial Services Sales at ASAPP

Andy O'Brien

VP Financial Services Sales
ASAPP

Alexander Henderson, Managing Director, Customer Experience at bondbl

Alexander Henderson

Managing Director, Customer Experience
bondbl

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