Jonathan Yoon

AI isn’t new, but the excitement around generative AI is bringing fresh challenges and opportunities to the financial services industry. As CX leaders look to implement this powerful technology, it’s critical to ask the right questions and throrougly prepare in navigating its complexities. 

Hear from CX leaders who have implemented or are planning to implement Generative AI within their organization and gain critical insights to guide YOUR journey. 

Our expert panel will cover: 

• Developing AI principles for your organization in the absence of regulations 
• Utilizing AI to create efficiencies across the organization, i.e. streamlining operations 
• Ensuring employee adoption at a time when employees worry AI might replace their jobs  
• Addressing data privacy and security concerns specific to AI implementations