About Us

More Than Just The Event

CXFS Connect is built to help customer experience leaders in financial services stay ahead of industry change, discover new strategies, and build valuable relationships. Whether you’re looking for practical insights, digital solutions, or peer connections, CXFS Connect is designed to support your goals long after the event ends.

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Where CX Leaders Connect

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The CXFS Community

CXFS Connect is an exclusive gathering of senior customer experience leaders in financial services. Designed for banks, insurance companies, credit unions, asset management firms, and other financial services organizations, it’s a place to share ideas, compare approaches, and learn how peers are tackling the evolving customer journey.

Content Focused On What Matters

From proving the ROI of CX investments and aligning teams across business units to harnessing AI, the agenda tackles the challenges shaping customer experience in financial services today. Through interactive discussions and peer-led conversations, you'll gain practical insights you can take back to your organization.

Networking That Moves Business Forward

CXFS Connect is built to create meaningful conversations between senior customer experience leaders and technology partners. With a highly curated, invite-only audience, attendees can connect with peers, explore new solutions, and build relationships that support long-term CX growth.