Katie O'Dell

VP, Strategic Support, Consumer & Business Solutions BECU

Dr. Katie O'Dell brings extensive experience in the financial services industry, primarily in consumer banking and credit cards. Katie currently leads strategy for BECU's Consumer and Business Solutions organization. She also has experience in managing large teams responsible for credit card products, marketing, regulatory compliance, loyalty and benefits, Agile methodologies, process technology, and customer experience at top-tier national financial institutions and Visa.

She holds a Doctorate in Business Administration (D.B.A.) from Wilmington University, as well as an M.S. in International Marketing and a B.S. in Marketing from St. Joseph's University. She is an Adjunct Professor in the College of Business at Wilmington University, with research covering career transitions, aging in the workplace, and work readiness for cancer survivors.

This is the second year in a row that Katie will speak at CXFS Connect. She was a keynote speaker at the '25 conference, presenting original research and guidance on navigating career transitions.