We live in an era of great financial hardship for many people. A global cost of living crisis, rising energy and fuel prices, and continuing fallout from the COVID-19 pandemic means that people have less money than they may have previously had access to.
We are living in a world of self service. Digital tools have been empowering customers to perform many business interactions for themselves for some time now, but the global COVID-19 crisis has really compounded the trend and made self-service far more essential than a "nice to have” option.
As data becomes an ever more critical element of the modern financial industry, banks are waking up to the idea that the future of the business lies in a more open and transparent method of sharing information.