Vamsi Rao

Executive Director JPMorgan Chase & Co.

Vamsi Rao is a member of the Client Experience organization, responsible for product experience across multiple lines of business. Previously, Vamsi worked in the Credit area supporting hedge funds and asset managers and in International Banking where he helped build the team and led various client and product initiatives.   Vamsi joined JPMC from Artio Global Investments (Asset Management division of Julius Baer) where he was responsible for investment analysis and portfolio management support to International Equity, Global Equity and Fixed Income mutual and hedge funds. Prior to this he worked in Synaptic Decisions, a consulting firm, focusing on trading and hedging of oil and gas products for large corporations.   Vamsi received Masters of Science in Mechanical Engineering and MBA from the University of Houston and a certification in Portfolio Management from New York University (NYU).

DAY TWO – December 3, 2025

9:00 AM KEYNOTE PRESENTATION: Stacking The Odds with Proven Strategies for AI Success in Customer Experience

In today’s race to transform CX with AI, success demands a bold, iterative approach where failure is expected. Hear from Vamsi Rao, one of the industry’s leading voices on AI strategy, as he lays out what it truly takes drive outcomes through AI innovations.

Through personal insights and specific examples, you’ll hear what separates winning teams from those that spin their wheels—and what fundamentals must be in place to stack the odds in your favor.

Building a rigorous business case that justifies AI over traditional solutions
Establishing a strong data foundation to fuel model performance and scalability
Communicating failure with clarity and confidence to stakeholders to maintain trust and secure future investment

Check out the incredible speaker line-up to see who will be joining Vamsi.

Download The Latest Agenda