Trish Wethman

In today’s economic landscape, financial service providers face the dual challenge of responding to rising interest rates and fluctutating inflation while striving to exceed customer expectations.   

This keynote will delve into the unique customer challenges brought about by macroeconomic pressures, and how leaders can balance the necessity of real-time reactions to customer challenges with the ongoing demand for innovation and differentiation. You’ll learn about: 

• Identifying key customer experience challenges driven by interest rates and economic uncertainty 
• Implementing effective approaches to support customers struggling with financial pressures 
• Discovering cutting-edge methods to maintain and improve customer engagement and loyalty during periods of financial uncertainty 

Learn strategies for balancing short-term responses to economic pressures with long-term commitments to customer satisfaction