Ted Fortezzo

With nearly 30 years in customer communications, Ted Fortezzo, currently a Director of CX Strategic Accounts at CSG, focuses on delivering high-value solutions to enhance customer experiences and address business problems. Passionate about the evolving landscape of business communications, privacy, safety, and trust, Ted leverages his expertise to help clients create and manage cost-effective, loyalty-building, and measurable end-to-end customer experiences. His skills include integrating platforms, building engagement solutions with predictive intent decisioning, and designing orchestrated digital communications experiences with AI applications.