Seun Aiyese

President of Retail Banking Southern Bancorp

Seun Aiyese is a senior financial services industry executive with deep knowledge of retail/e-tail banking channel management, customer experience excellence and growth strategies in a geographically disbursed business line units and unwavering passion for people leadership and a natural strategic leader of digital transformation. Seun is currently the President of Retail Experience at Southern Bancorp where he leads all aspects of Branch & Digital Banking, Branch Expansion, ATM Network, Customer Contact Center and Customer Experience since 2024. Prior to his current role at Southern, he spent more than 20 years in the financial services industry ranging from cross-business line experiences within Wachovia/Wells Fargo in the US to top Insurance firm in GEICO.   He obtained his US bachelor’s degree in business management and master’s degree in organizational leadership at Bethel University and an executive program in financial technology at Oxford Said Business School. Seun is an avid soccer player and fan, enjoys volunteering with his family in the community, loves reading, meditating, working out, and occasional speaking engagement on his enthusiastic topics both nationally and internationally. He currently resides in the State of Florida.

DAY ONE – December 2, 2025

3:20 PM FIRESIDE CHAT: Reimagining the Intersection of CX and Risk to Build Trust and Loyalty

In an era of relentless fraud threats and rising customer expectations, banks face the challenge of protecting customers without compromising their experience. All too often, rigid policies create unintended friction that undermines the customer experience.

In this fireside chat, Seun Aiyese of Southern Bancorp discusses a new way of thinking about CX and risk, not as tradeoffs, but as an intersection. Discover how smarter, more adaptive frameworks can help your organization move from reactive risk response to intelligent, experience-driven decision-making.

Identifying the core friction points where risk controls erode customer experience
Overcoming internal inhibitors that prevent case-by-case flexibility such as blanket policies or legacy thinking
Designing exception-based processes that improve security without causing friction for your customers

Check out the incredible speaker line-up to see who will be joining Seun.

Download The Latest Agenda