CXFS Connect 2024

December 09 - 10, 2024

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

Scott Boyarsky

SVP, Digital Experience Platforms Fidelity Investments

Scott Boyarsky is the Head of Digital Workplace at Fidelity Investments, exemplifying exceptional executive leadership in the realm of digital transformation. In his current role, Scott leads the strategy and execution for creating a seamless digital employee experience, ensuring that Fidelity's workforce is equipped with the most advanced and user-friendly digital tools. Before assuming his current position, Scott spearheaded the Digital Experience Platform for Fidelity's retail investing business. His leadership was pivotal in modernizing Fidelity’s flagship digital platforms, including Fidelity.com and the Fidelity mobile apps, thereby enhancing customer engagement and satisfaction. With a distinguished career spanning over 25 years, Scott has been a driving force in digital transformation and innovation across multiple industries. His extensive experience includes prominent roles at Comcast, Turner Broadcasting, Disney, and Thompson Learning. Throughout his career, Scott has demonstrated a remarkable ability to integrate consumer product strategy with cutting-edge technological advancements. A passionate advocate for emerging consumer technology trends, Scott has consistently driven enterprises towards a “digital-first” approach. His contributions have significantly transformed how organizations leverage technology to enhance human connection and operational efficiency. Scott Boyarsky's dedication to digital transformation and his multi-faceted expertise make him a pivotal leader at Fidelity Investments. His work continues to drive the company's digital workplace strategy, enhancing the overall employee experience and positioning Fidelity as a leader in digital innovation.

DAY TWO – Empowering Your Teams With Tools and Cutting Edge Technology for a Stellar CX

9:40 AM PANEL DISCUSSION REMIX: Empower Your Team with the Right Tools to Deliver a Top-Notch Customer Experience

Your front-line employees are your most vital asset. They’re the face of your organization, interacting with your customers to ensure a positive experience. But what is THEIR experience in how they engage with customers, either through the systems and technology they use or internal processes they must navigate? Often times it’s a disjointed and frustrating exercise.  

In this session, hear from CX leaders who have put the necessary tools and infrastructure in place to turn employees into CX advocates. Learn strategies for empowering your teams to exceed customer expectations and drive customer satisfaction and gain additional insights on: 

  • Traveling journeys with your employees to discover areas of friction 
  • Soliciting employee feedback and taking action on areas of improvement 
  • Implementing empathy training so employees can create important human connections 
  • Utilizing technologies such as co-browsing that lead to customer and employee satisfaction 

Check out the incredible speaker line-up to see who will be joining Scott.

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