CXFS Connect 2025

December 2 - 3, 2025

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

Michael Nevski

Michael Nevski

Global Insights Director Visa Inc
Michael Nevski

Michael Nevski Director of Global Insights Visa Michael Nevski is the Director of Global Insights for Visa's Business and Economic Insights team, where he drives the future of consumer research. Partnering with Visa's Chief Economist, Michael's leadership ensures that consumer insights are seamlessly integrated into Visa's economic forecasts and strategic initiatives. Michael manages a diverse portfolio of research vendors, spanning primary, secondary, syndicated, quantitative, and qualitative methodologies, to deliver actionable insights that guide business decisions.   In his previous role with Charles Schwab, he was instrumental in pioneering the first inaugural path to customer purchase journey analysis, leading go-to-market strategy for robo advisory products and developing cutting-edge tracking systems that connected media exposure to digital behavior and conversions. His forward-thinking approach also led to the creation of remote meeting capabilities, revolutionizing client service delivery.   With over three decades of experience, Michael has a proven track record of transforming insights into strategic actions. He has collaborated with global financial institutions, consumer product giants, manufacturing leaders, and data-driven companies, driving innovation and growth. His work not only impacts immediate business outcomes but also shapes long-term strategic directions.   Michael's academic credentials include an MBA with a concentration in marketing and brand management from the University of Arizona, and a BS in Economics and Finance from Saint Petersburg State University of Finance and Economics. His extensive knowledge and practical expertise make him a compelling speaker, providing audiences with valuable, actionable insights that inspire change and drive success.

DAY ONE – December 2, 2025

1:45 PM INNOVATION WORKSHOP: Consumer Perspectives on Agentic AI: What Every Financial Institution Needs to Know

As financial institutions race to integrate AI into their products and services, there’s one voice that’s often overlooked in the conversation: the consumer’s. This session draws from fresh research—hot off the press—that explores how different customer segments view and are willing to adopt agentic AI in financial services. 

  • Gaining insights in AI adoption attitudes from Gen Z to older demographics 
  • Understanding key trust drivers that makes customers let AI make decisions on their behalf 
  • Overcoming barriers and learning curves that exists for customers and how FI’s can bridge that gap 

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda