Mary Rose Bufalino

Head, Customer Loyalty, Canadian Personal & Business Banking BMO Financial Group

Mary Rose has degrees in Biology & Psychology (B.Sc.) and Medical Biophysics (Ph.D.), where she contributed to research on the impact of context-dependent recognition memory on questionnaire design and motivation & emotion. She became interested in strategy after taking a course at the Rotman School of Management during her PhD, and joined KPMG as a management consultant following her studies. There she supported diverse clients on strategy, process improvement, and customer experience initiatives. Following her interest in customer experience, she led strategy for a digital marketing agency, and then entered the Financial Services industry where she is now the Head of Client Loyalty for Canadian Personal & Business Banking at BMO.