Katja Forbes

Executive Director & Head, Client Experience, Insights and Development, CIB Standard Chartered PLC

Katja Forbes is an award-winning digital visionary who knows how to move the needle on growth and innovation. A global authority across CX, data science, product design, and emerging tech, she is a sought-after keynote speaker described as “unyielding, innovative and endlessly insightful”. Katja’s long list of accolades includes being named among the Global Top 25 AI leaders in CX, Global Top 20 CX Leaders in Financial Services, Top 50 Australian Professionals, Top 10 Women Disruptors, and one of Westpac/Australian Financial Review’s “100 Women of Influence”. Now leading the charge as Head of Client Experience, Insights and Development at Standard Chartered Bank, Katja steers a gold award-winning team creating inclusive and climate positive financial solutions. Formerly an International Director and Vice President on the Global Board of the Interaction Design Association (IxDA) and DEI Director of the Data Visualization Society, Katja remains focused on shaping a future fueled by human-centered innovation. Beyond her work, Katja is known for her fierce determination, clarity of purpose, and unwavering commitment to uplifting women across the globe, securing her place as a thought leader who backs bold ideas with real-world impact.