Judy Bloch

VP, Industry Executive Advisor for Financial Services Medallia

Judy is an innovative Customer Experience leader passionate about process improvement, driving change, and designing connected omnichannel experiences. She has served in various CX leadership roles, including supporting both B2B and B2C programs, where she delivered quantifiable results that were industry-recognized for their innovation. Judy serves as Vice President and Industry Executive Advisor at Medallia, focusing on Financial Services and consulting with global brands to deepen and grow their CX programs and share best practices and thought leadership.

DAY ONE – Leading a CX Transformation Across the Organization

8:45 AM CHAIRPERSON’S REMARKS

9:40 AM PANEL REMIX: What Every CX Leader Needs to Know in their March Toward Gen AI

AI isn’t new, but the excitement around generative AI is bringing fresh challenges and opportunities to the financial services industry. As CX leaders look to implement this powerful technology, it’s critical to ask the right questions and throrougly prepare in navigating its complexities.

Hear from CX leaders who have implemented or are planning to implement Generative AI within their organization and gain critical insights to guide YOUR journey.

Our expert panel will cover:

Developing AI principles for your organization in the absence of regulations
Utilizing AI to create efficiencies across the organization, i.e. streamlining operations
Ensuring employee adoption at a time when employees worry AI might replace their jobs
Addressing data privacy and security concerns specific to AI implementations

Check out the incredible speaker line-up to see who will be joining Judy.

Download The Latest Agenda