Jeffery Carson

Vice President, Journey Analytics & Operations Synchrony

Jeff Carson is an AI and analytics executive with 20+ years of experience transforming customer experiences through strategic data initiatives. At Synchrony Financial, he leads a global team of 30, implementing enterprise AI solutions that serve 80+ million customers across major brands including Amazon, PayPal, and Sam's Club. Named to the 2024 AIM 100 Most Influential AI Leaders list, Jeff combines hands-on technical expertise with C-suite strategic leadership. He holds executive education credentials from MIT Sloan's Executive AI Business Strategy program and is a sought-after speaker on AI-powered customer intelligence, having presented at multiple events including GDS CX Summits, CMP Customer Analytics Exchange, and CX BFSI Conference.