Jason Furer

Senior Vice President-Channel Distribution Strategy Leader WesBanco

Jason Is an award winning and passionate Senior Banking Executive with over 27 years of experience leading high performing teams that resulted in exceptional outcomes across many roles in Retail Banking, Business Banking, and Customer Care Center Leadership & Strategy. These experiences have developed an expertise in many areas including Talent Development, Distribution & Network Planning, Growth & Emerging Markets, ATM & Video Banking, Digitial, Credit Card, Lending, and Retail Transformation. An Industry thought leader that has been a featured speakers at several conferences, podcasts, written publications, and is on faculty at CBA Executive Banking School. He currently works as Executive President, Director of Customer Experience at WesBanco Bank a 28 billion dollar bank with 250 branches in 9 states that is headquartered in Wheeling, WV. He resides in his hometown of Freeport, PA with his beautiful wife of 26 years, Gayle and their three amazing sons. He is avid sports fan, adventurous foodie, and loves to travel with his family.

DAY ONE – December 2, 2025

4:10 PM PANEL DISCUSSION: Aligning Processes Across Business Units for Better Efficiency and CX

For many FI’s, onboarding and other key customer processes remain fragmented across business lines. While some uniqueness is justified, most experiences—like onboarding—are largely similar. So why are they still being built in silos?

In this session, hear how organizations are working to shift their mindset and pushing for enterprise-wide coordination. Learn why prioritizing horizontal integration can unlock efficiencies, create a seamless customer experience, and lay the groundwork for stronger cross-sell opportunities and improved customer lifetime value.

Identifying common CX pain points caused by internal silos
Understanding the organizational hurdles to aligning business unit priorities and incentives
Discovering how better integration can unlock efficiencies and drive meaningful cross-sell growth

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda