Dan Morrissey

Dan Morrissey is the Director of Financial Services at Quantum Metric, where he leads strategic initiatives that elevate customer experience and strengthen digital self-service across top global insurers and financial institutions. With a deep command of the financial services landscape, Dan consistently drives measurable business outcomes by aligning operational efficiency with digital transformation. At Quantum Metric, Dan has partnered with two of the top 10 U.S. banks to reduce Mean Time to Identify by nearly 50%, accelerating issue detection and improving conversion across high-value account-opening funnels. His work with major U.S. insurance carriers has delivered a 50% increase in First Call Resolution, alongside significant gains in digital containment, reducing unnecessary call volume and improving the overall policyholder experience. He has also led major improvements in digital self-service claims, strengthening both customer satisfaction and operational performance.