Craig Reines

Craig Reines is a global customer experience and technology transformation executive with more than 30 years of leadership across Fortune 500 enterprises. As CEO of ServiceHive and Industry Advisor to Sierra, he helps organizations harness AI and automation to reimagine customer engagement. Formerly VP of the Technology Value Management Office at DIRECTV, Craig has also held senior roles at Foundever, Vodafone, CallMiner, Everyone Counts, and TTEC, earning recognition as an innovator in the BPO and CX industries.