CXFS Connect 2024

December 09 - 10, 2024

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

Beth Wood

EVP and Global Chief Marketing Officer Principal Financial

Beth Wood is executive vice president and chief marketing officer (CMO) with Principal Financial Group®. As CMO, Beth leads the Marketing community who serve as the architects and stewards of the Principal reputation – through Brand, customer Marketing and Experience leadership. This community creates and amplifies branded stories designed to invite customer curiosity and engagement in the firm’s financial well-being and planning value proposition. Beth and her team are accountable for aligning the global organization to serve all stakeholders, using data, insights, analytics, and technology to enable business growth and build culture.

In her role, Wood also serves as Chair of the company’s Sustainability Task Force and Chair of the Principal Foundation. Beth has more than 30 years’ experience as a brand and marketing leader. In addition to running her own small business, she has held numerous marketing leadership roles in the consumer-packaged goods, healthcare, and financial services industries, with companies such as Frito-Lay, Johnson & Johnson, and MassMutual. She earned her degree in marketing communications from Babson College and Certifications in digital marketing from Cornell and data and digital transformation from Berkeley.

DAY ONE – Leading a CX Transformation Across the Organization

1:15 PM INNOVATION WORKSHOP: Bridging the Gap to Drive Growth: Connecting Brand and Customer Experience

In today’s rapidly evolving marketplace, the connection between a brand and its customers is more critical than ever – whether B2C or B2B. Join this session to explore the intricate relationship between brand identity and customer experience, emphasizing the importance of creating a seamless and meaningful interaction at every touchpoint.

The discussion will focus on:

·     Extending customer experience beyond mere transactions to encompass emotions, perceptions and relationships

·     Delving into the key elements that contribute to a positive customer experience, such as personalization, responsiveness, and authenticy

·     Uncovering the art and science of connecting brand and customer experience to create lasting, meaningful relationships with your customers

Check out the incredible speaker line-up to see who will be joining Beth.

Download The Latest Agenda